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Green Tea VPN FAQ

Six categories of common questions with step-by-step guides.

Connection · How to quickly connect?+
  1. Download client: Visit the official site, click "Download Now", pick your platform.
  2. Install: Open the installer and follow the wizard to install.
  3. Register: Sign up with phone or email and log in.
  4. Pick server: Choose a region or use smart routing to auto-match.
  5. One-click connect: Click connect and wait for "Connected" status.
  6. Start using: Enjoy fast network; click the same button to disconnect.
Download · How to download and install?+
  1. Open site: Open the official Green Tea VPN website and find the download entry.
  2. Pick platform: Choose Windows, macOS, iOS, Android or Linux.
  3. Start download: Click the button and the browser downloads the installer.
  4. Run install: Open the package and follow the wizard.
  5. Trust source: On mobile, trust the developer certificate in system settings if prompted.
  6. Log in: Open the client after install, log in and start using.
Account · Free vs premium?+
  1. Data quota: Free plan offers limited trial data; premium has unlimited.
  2. Server range: Free has basic servers; premium unlocks all 1200+ servers.
  3. Speed cap: Free is limited; premium enjoys full dedicated speed.
  4. Multi-device: Free is single device; premium supports multi-device.
  5. Support: Premium enjoys 24/7 priority support.
  6. Upgrade: In the app "My" page choose a plan and pay to upgrade.
Speed · How to optimize slow speed?+
  1. Switch server: Pick a closer or lower-load server for lower latency.
  2. Smart routing: Enable smart scheduling to auto-match the best server.
  3. Check local network: Confirm broadband and WiFi are normal.
  4. Change protocol: Switch to IKEv2 or WireGuard in restricted networks.
  5. Close conflicts: Close bandwidth-heavy download/upload apps.
  6. Update version: Upgrade to the latest client for better routing.
Privacy · How does it protect privacy?+
  1. Strong encryption: Military-grade AES-256-GCM, data cannot be stolen.
  2. No-logs: Strictly no browsing, connection or traffic content logs.
  3. Anonymous IP: Hide real IP with shared server IPs.
  4. Leak protection: Built-in DNS and IPv6 leak protection.
  5. Kill switch: Auto-block network on unexpected disconnect.
  6. Independent audit: Regular third-party security audits.
Troubleshoot · Connection failure?+
  1. Check network: Confirm the device can access the internet.
  2. Switch server: Try another server to rule out a single-server fault.
  3. Restart client: Fully quit and reopen the client.
  4. Update version: Check and upgrade to the latest client.
  5. Change protocol: Switch protocol in restricted networks.
  6. Contact support: Reach 24/7 support for professional help.

Still have questions?

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